Refund policy
Return and Refund Policy
Our Commitment
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window
You may return items within 30 days of receiving your order for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In their original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
How to Initiate a Return
To start a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
Refund Process
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Exchanges
If you need to exchange an item for a different size, color, or style, please contact us to arrange the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email] with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
