Privacy Policy

This Privacy Policy applies to www.romycollection.com (together with its related sites and pages, the “RC Site”), which is owned and operated by RC Fashion Design LLC, a limited liability company incorporated in Dubai, United Arab Emirates, dba Romy Collection (“RC”, “we”, “us” or “our”).

We appreciate the trust you place in RC and we are committed to respecting your privacy and the security of your personal information. This Privacy Policy describes the information we collect through the RC Site and how we use that information. Capitalized terms not defined in this Privacy Policy are defined in the Terms of Use (a link can be found on the RC website).

By using or accessing the RC Site, you accept the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

To best serve your needs, we will, from time to time, collect certain information from you.

PERSONAL INFORMATION. The personal information we collect may include, without limitation, your name, address, telephone number, e-mail address, testimonial, age and/or date of birth. Personal information will be collected at various times including, without limitation, when you:

  • Register on the RC Site
  • Order or reorder products through the RC Site
  • Write an e-mail or letter to RC
  • Submit a testimonial to RC
  • Return an item or make an exchange
  • Participate in a marketing survey, promotion or event
  • Contact our customer service department
  • Visit or enter the RC Site Site
  • Use the RC Site Site

Your credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

SITE USE INFORMATION / COOKIES. As you interact with the RC Site, we collect certain Site use information. This information is collected for everyone who enters the RC Site. When you enter the RC Site we collect your IP address and browser type. In addition, we store certain information from your browser using cookies. A cookie is a small data file that is stored by your web browser on your computer. The cookies we use include, without limitation, session ID cookies and persistent cookies. This data may be used for security purposes, to track usage and to manage and improve the RC Site.

Here is a list of cookies that the RC Site uses. We have listed them here so you that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for two weeks, stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional.
  • storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

Cookies also allow us to enhance, personalize and track your online experience, so that the information you receive is more relevant to you. This technology will allow you to move faster through our Site once the information is in our database since you do not have to re-enter the same information each time you enter the RC Site.

  1. USING INFORMATION WE COLLECT

We want to provide you with the best possible Internet experience and we want to fulfill your orders exactly as you have requested. Additionally, we want to make your experience with the RC Site a pleasant one.

In order to do this, we collect information that allows us to, without limitation:

  • Process your order
  • Provide the products and services you request
  • Send you promotional offers for products/services
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning products you have purchased
  • Improve our product selection and customer service
  • Share your positive product testimonials with others
  • Provide you with targeted marketing and product promotions
  • Include your name, stories, testimonials and images in marketing publications or other media, on Web sites, on the RC Site, at events, in any other RC communications to customers or others, or as otherwise deemed useful or appropriate by RC.

We may occasionally use your name and e-mail address to send you notifications regarding new products and services offered by RC that we think you may find valuable.

  1. INFORMATION WE SHARE WITH OTHERS

It is not the practice of RC to sell, rent, or trade personal information.

We contract with third party providers to provide certain services, including without limitation credit card processing, IT consulting, printing, shipping, Internet services, e-commerce, public and media relations. We make every effort to provide these companies with only the information they need to perform their services. Generally, such companies are prohibited from sharing this information with anyone other than RC.

We share your information with third parties in limited circumstances where we believe such sharing is 1) reasonably necessary, 2) legally required or 3) permitted by you.

We let you choose to share information with marketers or electronic commerce providers through offers contained on the RC Site.

On rare occasions, we may disclose specific information upon governmental request, in response to a subpoena or court order, or when required by law to do so. Additionally, we may share information when we believe it is necessary to comply with law, to protect our interests or property, to report and/or prevent fraud or other illegal activity perpetrated through the RC Site, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents or government agencies. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

  1. THIRD PARTY SERVICES

In general, the third-party providers used by RC will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave the RC Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the RC Site’s Terms of Service.

  1. HOW WE USE E-MAIL

When you provide us your e-mail address, you may receive e-mails from us. E-mails may be sent in order to help us process your order, respond to a request, provide customer service or inform you about products, services or promotional materials. Additionally, we may occasionally send you notifications regarding new RC or the RC Site services or features that we think you may find valuable.

It is our intent to send promotional e-mails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in our e-mails. RC reserves the right to send you notices about your account and your orders even if you opt out of all voluntary e-mail notifications.

  1. SHOPIFY AS OUR HOST

The RC Site is hosted on Shopify, Inc. (“Shopify”). Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

  1. SECURITY

RC is committed to protecting the privacy of your personal information. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of information we collect, and we limit the information we provide to third parties.

When you make a purchase or submit a document on our Site, your transactional information is transmitted in a safe, encrypted format.

  1. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence.

  1. POLICY CHANGES

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the RC Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If RC or the RC Site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

We encourage you to access and review this Privacy Policy periodically.

  1. YOUR CONSENT

By using RC facilities including the RC Site or by continuing to order products and/or services, you consent to the collection and use of your information as detailed in this Privacy Policy.

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@romycollection.com or mailing us at our address as follows:

RC Fashion Design LLC

One By Omniyat Building

Suite 703, Business Bay

Dubai, United Arab Emirates